Responsible Gaming

Responsible Gaming

Responsible Gaming

Ipsum lorum texti

Problem gambling is an underestimated and undervalued public (mental) health issue. At average, for every problem gambler about 5 to 10 other people, partner, children, uncle, cousin, friends and even work colleagues are impacted by the addiction. For example, a problem gambler will sometimes tend to borrow money off their family and friends with a promise to repay and of course this never happens or they may lie to their partner and not tell them that they have a problem and spend their collective funds secretively on gambling. Problem gambing breaks down and even destroys relationships.

The responsible gaming concept is complex. What the solution to this is not, is a one man show, but rather a team effort. At the Gaming Control Board (GCB) we firmly believe that success can only be achieved by forming a responsible gaming coalition with Fundashon pa Maneho di Adikshon (FMA), Government, Parliament, all gaming sectors, the media, relevant non-governmental organizations (e.g. Fundashon pa Konsumidó), educational institutions (universities, school boards), mental health professionals, counselors etc.

On July 30, 2012, the GCB and FMA signed a Collaboration Protocol geared towards the execution of the Responsible Gaming Guidelines for Casinos, incl. the Self-Exclusion Program, the further development of countering gambling addiction, the development, planning and execution of awareness programs for the general public, the development of training programs for the GCB and casino personnel, the treatment and/or advice to self-excluded persons by FMA to avoid relapse, and the promotion of gambling addiction research by local universities.

There are three phases of pathological gambling:

1. The winning phase: Gambling is just entertainment for the gambler. However, winning is not seen as a coincidence, but as an achievement. Losing is just bad luck that can be remedied.
2. The losing phase: The gambler’s behavior is geared towards recovery of losses. Work and family are increasingly being neglected and in many cases debt is being incurred. Entertainment is not the primary driver to gamble.
3. The desperation phase: The gambler is completely absorbed by gambling and socially isolated and can even show criminal behavior.

Short term risk
The only real short term risk is that a gambler can lose large amounts of money in a short time. Because the gambler may lose him or herself in the game he or she can wager more money than initially planned.

Long term risks
• Money problems
• Physical problems
• Study and work problems
• Social problems

Gambling addiction self tests are available at the Fundashon pa Maneho di Adikshon (FMA).

The Gaming Control Board (GCB) and Fundashon pa Maneho di Adikshon

(FMA) created a self-exclusion program for casino patrons who realize that their gambling addiction is harming themselves and most probably the people they love. For this purpose the GCB developed a Self-exclusion Database. Gambling addicts can apply for registration in the database for the purpose of being excluding themselves from visiting casinos on Curaçao. The effectiveness of the self-exclusion program is dependent on a collective effort of the casino sector and the regulator. For this purpose, specific employees of individual casinos have access to the Self-exclusion Database. The casinos are primarily responsible for the detection and expulsion of people registered in the Self-exclusion Database. In the future, the self-exclusion program may be expanded to other gaming sectors. Self-exclusion in itself does not work without proper treatment and guidance. The risk of relapse is very high. For professional guidance and treatment of gambling addiction, please contact:

Fundashon pa Maneho di Adikshon (FMA).
Address:        Oosterbeekstraat 11, Shèr Asil
Telephone:    +599 9 461-5977
Fax:               +599 9 461-5810
Office hours:   8.00 am - 12.00 pm and 13.00 pm - 17.00 pm

Download the Self-exclusion Application Form here.

The Gaming Control Board (GCB) introduced Responsible Gaming Guidelines for the landbased casinosector on August 15, 2012, that are an integral part of the casino license. The guidelines introduce self-exclusion for problem casino gamblers, open up the possibility for involuntary exclusion for violators of the Self-Exclusion Program and define the responsibilities of the casino operators with regard to a.o. relevant procedures, availability of Self-exclusion Application Forms and general responsible gaming and help information, player tracking, advertising and marketing, training of casino personnel etc.

Download the Responsible Gaming Guidelines here.

In 2019 an updated gambling addiction study will be initiated by the GCB. The next to last study “Bula ku ala di manteka” dates back to 1995. The last study “Gokproblematiek op Curaçao” (“Gambling problems on Curaçao”) dates back to 2003. This latest report shows that in 2003 Curaçao already had a serious problem with problem gambling. In the 15 years since then the availability of and access to gambling have increased significantly, more likely than not adding to the gambling addiction problems.

• Download the report “Bula ku ala di manteka” (1995).
• Download the report “Gokproblematiek op Curaçao” (2003).

GCB and “Boskwiri” working together to promote responsible gaming

On November 20, 2018, the popular Curaçao playwrite, actor and director, Percy “Boskwiri” Benita and the Gaming Control Board (GCB) closed ranks to create awareness for the gambling addiction challenges that Curaçao faces. The GCB sponsored 3 showings for middle and high school students of Boskwiri’s play B’a Hink’é, Sak’é Awó, a tragic comedy that depicts the ripple effect of the harm gambling addiction causes to a family and a community. All the showings ended in a short info session by the GCB and the Fundashon pa Maneho di Adikshon (FMA) on the available avenues for assistance when confronted with gambling addiction.

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2018 Responsible gaming conference, Responsible Gaming: A Team Effort!

On November 30, 2018, the Gaming Control Board (GCB) organized the first ever Responsible Gaming conference on Curaçao. The title of this event, Responsible Gaming: A Team Effort!, is a reflection of the reality that successful countering of gambling addiction and promotion of responsible gaming is the task of multiple stakeholders.

Apart from the fantastic preparatory work by GCB’s Mrs. Ayeska Coster, the success of this event can also be attributed to the enthusiastic participation of the local gaming industry, members of Parliament, government representatives and the terrific presentations by Fundashon pa Maneho di Adikshon (FMA) and Mr. Keith Whyte, Executive Director of the National Council of Problem Gambling (NCPG).

At the end of the day, there was consensus that the gambling addiction reports for Curaçao are in desperate need of updating. Furthermore, the gambling addiction problem in Curaçao is not to be underestimated and needs to be on the radar of lawmakers as well as the executive branch of government. Funds need to be made available to finance professional avenues of treatment and guidance.

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